Refund policy

The PlayMix Exchange Policy


Effective Date: 1st Feb 2026


At The PlayMix, we want you to be completely satisfied with your purchase. Please review our "No Refunds, Exchanges Only" policy below to understand how we handle returns and exchanges.


1. No Refunds

  • The PlayMix does not offer refunds for any purchases. All eligible returns will be processed as exchanges only.


2. Eligibility for Exchanges

  • Exchanges are available for products that are:
    • Defective or damaged during shipping.
    • Not as described on our website.
  • To be eligible for an exchange, you must contact us within 14 days of receiving your order.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.


3. How to Request an Exchange

To request an exchange, follow these steps:

  1. Contact our customer support team at info@m-global.co within 14 days of receiving your order.
  2. Provide your order number, a description of the issue, and any supporting photos or documentation (e.g., photos of damaged items).
  3. Our team will review your request and provide instructions on how to return the item and process your exchange.


4. Return Shipping

  • If the exchange is due to our error (e.g., defective or incorrect item), we will cover the cost of return shipping.
  • If the exchange is for any other reason, you will be responsible for the return shipping costs.


5. Processing Exchanges

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange request.
  • If approved, we will ship the replacement item to you within 7-10 business days.
  • Exchanges are subject to product availability. If the item you requested is out of stock, we will work with you to find a suitable alternative.


6. Cancellations

  • If you wish to cancel your order, please contact us immediately. If the order has not yet been shipped, we will cancel it and ensure no charges are processed.
  • If the order has already been shipped, you will need to follow the exchange process outlined above.


7. Contact Us

If you have any questions about our "No Refunds, Exchanges Only" policy, please contact us at: Email: info@m-global.co


8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated effective date.